Refund policy: how to ask, and what happens next

Last revised 14 September 2026

Asking for one

You can ask for a refund within 14 days of a purchase. Ask from the application: open your account, then Refunds, choose the purchase and say what happened. A document bought without signing in can be refunded too, from the browser that bought it. You can also write to ermallimaj32@gmail.com with the date of the purchase and what went wrong.

We review every request personally and reply within 3 business days. Approved refunds go back to your original payment method through Paddle and remove what the purchase gave you.

Subscriptions

A subscription can be cancelled at any time from your account. Nothing more is charged after that, and the plan runs to the end of the period already paid for.

Limits

One open request per purchase, and at most 3 requests per account in 30 days. Credits given to you rather than bought have no payment behind them, so there is nothing to refund.

Paddle

Payments are taken by Paddle.com Market Ltd, the seller of record, and an approved refund is paid back by Paddle. Paddle's own refund policy also applies, and nothing here affects your statutory rights.